Experience

Design that removes hesitation,
not design that wins awards.

Structure, hierarchy, and clarity through the buying path. Shopify UX and UI work measured against whether more people got to the end of it.

+235% conversion for one fashion brand+168% for another8+ years

The problem

Beautiful stores lose money too.

Design is where most brands invest first and measure least. A store can be genuinely well-crafted and still fail to sell, because craft answers “do I want this” while buyers are usually asking something narrower: is this right for me, can I trust it, and what happens if I’m wrong.

When those questions go unanswered, better photography just produces more browsing. The design work that moves revenue is usually structural — what appears in what order, what’s visible without scrolling, and how quickly someone can get from wanting something to owning it.

What the work involves

What UX work covers.

We work with your existing brand rather than replacing it — unless the evidence says the brand itself is costing you orders.

Structure

Clarity

Craft

Fashion & Lifestyle

+235%

conversion rate for KITH after UX work

A globally recognised streetwear brand scaling fast on Shopify Plus, where catalogue complexity and inconsistent content structure were making a strong brand harder to buy from.

Where this sits

Which programs include it.

This service isn’t sold on its own — it’s scoped into a program from your roadmap, at a fixed price agreed before anything starts.

Foundation

$3,000

UX corrections on the pages where hesitation is costing the most.

Accelerator

$8,000

Full UX rebuild across the funnel, with testing on key changes.

Partner

$5,000/mo

Continuous UX iteration as behaviour and the catalogue change.

Related services

What this usually runs alongside.

Shopify CRO

Finding and fixing where a store loses revenue.

Shopify Plus Development

Custom themes, builders, and configurators.

Shopify A/B Testing

Structured experimentation where traffic supports it.

Checkout Optimization

Every step between wanting it and paying for it.

FAQ

Questions about UX and design.

Not for its own sake. We’re changing structure, sequence, and clarity — not repainting your identity. Where a specific design choice is measurably costing orders we’ll show you the evidence and let you decide, rather than argue taste.

Usually not, and we’d push back if you asked for one without a reason. Most UX gains come from restructuring what’s already there. A full redesign is a conclusion the evidence sometimes reaches, not a starting point.

Because imagery answers “do I want this”, not “is this right for me”. When the second question goes unanswered, good photography produces more browsing rather than more orders. The fix is usually guidance and proof, not another shoot.

Yes, and usually we should. Working inside your system keeps the store coherent and makes everything we build easier for your team to extend afterwards.

Rarely, and only where it’s genuinely blocking the ecommerce work — we did a full rebrand for one D2C launch. Brand identity as a standalone project isn’t what we’re best at, and we’ll point you somewhere better.